999dg Privacy Policy

1. Introduction and Purpose 01

999dg is a trusted online gaming platform operating for users in Bangladesh. When you join our platform, you provide us with certain personal information. The purpose of this privacy policy is to clearly inform you about what information we collect, why we collect it, how we use it, and what steps we take to ensure the security of your information.

999dg treats user privacy as its highest priority. We believe you should have full control over your personal information. That is why we maintain complete transparency about our data processing practices. This policy has been prepared in accordance with the laws of Bangladesh and international data protection standards.

2. Information We Collect 02

We collect the following types of information as needed to provide our services:

2.1 Registration Information

This includes the information you provide when creating an account:

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Residential address

2.2 Financial Information

We require the following financial information to process transactions:

• bKash, Nagad, Rocket or Upay account number (for transaction processing only)
• Deposit and withdrawal history
• Bank account details (if applicable)

2.3 Identity Verification Information

As part of the KYC (Know Your Customer) process, we may collect:

• National ID (NID) or passport copy
• Recent photo or selfie verification
• Proof of address documents (utility bill or bank statement)

2.4 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device information
• Browser type and operating system
• Browsing activity on the platform and game history
• Login time and location data
• Data collected from cookies and similar tracking technologies

3. Purpose of Data Use 03

We use the information we collect for the following purposes:

• Account creation, verification and management
• Processing financial transactions — deposits and withdrawals
• Providing bonuses, promotions and VIP rewards
• Fraud and money laundering prevention (in compliance with AML policy)
• Customer service and support
• Platform security and fair play assurance
• Responsible gaming alerts and support
• Meeting legal and regulatory obligations
• Improving service quality and providing a personalised experience

4. Data Storage and Security 04

999dg follows the highest technical standards to protect your information. Our security measures include:

4.1 Encryption

All data on our platform is protected through SSL (Secure Sockets Layer) encryption technology. This means all communication between your browser and our servers is encrypted and cannot be read by any third party.

4.2 Password Protection

Your password is never stored in plain form. It is encrypted using a strong hashing algorithm. Even our staff cannot see your original password.

4.3 Data Retention Period

We retain your information for as long as your account remains active. After an account is closed, certain information may need to be kept for a specified period for legal and regulatory reasons. Once that period has passed, the information is securely deleted.

5. Data Sharing and Third Parties 05

999dg does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Limited information is shared with selected technology partners to ensure the quality of our services. This includes payment processors and game software providers. These partners operate under strict confidentiality agreements and may only use the information to provide the specific services assigned to them.

5.2 Legal Obligations

We are bound to comply with the laws of Bangladesh and the orders of competent courts. If a court or government authority lawfully requests information, we may provide it in compliance with our legal obligations. In such cases, we always supply only the minimum information necessary.

5.3 Fraud Prevention

Necessary information may be shared with relevant authorities to prevent fraud, money laundering or other illegal activities. This is essential to protect the interests of all users on our platform.

6. Cookie Policy 06

Our platform uses cookies. Cookies are small text files stored in your browser that help improve your experience when using the platform.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for the basic functioning of the platform.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to monitor and improve platform usage.

You can manage cookies from your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

7. Your Rights 07

You have the following rights regarding your personal information:

7.1 Right to Access

You can contact us at any time to find out what information we hold about you. We will try to respond to your request within 30 working days.

7.2 Right to Rectification

If there is any incorrect or incomplete information in your account, you may request that it be corrected. This can be done through your account settings or via live chat support.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal and regulatory obligations.

7.4 Objection to Data Processing

You may object to the use of your information for marketing purposes and we will act on that immediately. However, where data processing is essential for service delivery, the alternatives are limited.

8. Protection of Minors 08

999dg is a platform operated exclusively for users aged 21 and above. We do not knowingly collect any information from minors. Age verification is mandatory at the time of registration, and if we become aware that a minor has created an account, that account is closed immediately and the associated information is deleted.

If a parent or guardian believes their child has registered on our platform, please contact our support team immediately.

9. Policy Changes and Updates 09

We may update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notice on the platform. If you continue to use the platform after the updated policy has been published, you will be considered to have agreed to the new policy.

The "Last Updated" date at the top of this page always indicates the most recent version. We recommend that you review this policy regularly.

10. International Data Transfers 10

Our servers and some technology partners may be located outside Bangladesh. For such data transfers, we ensure that the standard of protection for your information remains equivalent to the standards described in this privacy policy. We comply with all applicable legal frameworks for international data transfers.

11. Contact Us 11

If you have any questions about this privacy policy or any requests regarding your information, please contact our dedicated support team. Our team is available in Bengali 24 hours a day, 7 days a week.